Shipping policy

Shipping & Delivery Policy

At Jen Rodger Creative, we take care to ensure your order reaches you safely, whether it’s a one-of-a-kind artwork, a made-to-order print, a piece of merchandise, or a workshop booking. This policy explains how we handle shipping and delivery so you know what to expect.

Processing times

- Original artworks: Usually packed and sent within 5–7 business days after purchase.
- Prints & made-to-order items: Allow 7–21 business days for production before shipping.
- Merchandise: If in stock, items ship within 5 business days; if made-to-order, please allow up to 21 business days.
- Workshops: When you book, you’ll receive an email confirmation straight away with all the details you need.

If there are any unexpected delays, we’ll contact you as soon as possible.

Shipping methods & costs

- All items are shipped from Melbourne, VIC, Australia.
- Shipping costs are calculated at checkout and depend on the size/weight of the item and your location.
- Original artworks are sent by courier or Australia Post with tracking and insurance.
- Prints and merchandise are shipped with tracking where available.

Domestic & international shipping

- Within Australia: Delivery usually takes 3–10 business days after dispatch, depending on your location.
- International orders: Delivery times vary by destination—typically 2–6 weeks. Customs duties or taxes may apply and are the responsibility of the buyer.

Packaging & care

- Original artworks are carefully wrapped with protective materials to minimise risk of damage in transit.
- Prints are packed flat or rolled in sturdy tubes, depending on size.
- Merchandise is packaged securely to avoid damage.
- For artworks, we recommend keeping the original packaging until you’re happy with the condition of the piece.

Tracking your order

You’ll receive a confirmation email when your order ships, including tracking details where available. If you don’t see the email, please check your spam or promotions folder.

Workshop bookings (digital delivery)

- Workshop tickets are delivered electronically via email.
- You’ll receive a confirmation email immediately upon booking. Please bring your email or booking number on the day.
- If you don’t receive your email, contact us and we’ll resend it.

What to do if something goes wrong

If your order hasn’t arrived within the expected timeframe, or if it arrives damaged, please get in touch:
📧 support@jenrodgercreative.com.au
📱 +61 410 536 990

Taking photos of packaging and the item itself is always helpful in resolving any issues quickly.

Changes to this policy

We may update this policy from time to time to reflect changes in shipping practices or service providers. The latest version will always be available on our website.

September 23, 2025